Genie support

Help with Rise5 Genie / Genie Demo for iOS, Android and the web.

Email support

You can also write to rise5dev@gmail.com. Include your device type, app version, what you were trying to do and the error message. Do not include passwords, sign-in links or patient information.

Signing in

Use the email address associated with your doctor account. If you requested a magic link, check your inbox and spam folder and open the most recent link on the device where you want to sign in. On the website, use “Forgot / set password?” if you need to reset a password.

Missing records or reports

Check your internet connection and confirm that you signed in with the correct account. Access depends on the doctor profile linked to your account and the records supplied by the connected laboratory. Contact support if the demo records are missing.

About the demo

The demo lets you explore sample patients, visits, laboratory services, results and report documents. Demonstration results and reports are not suitable for diagnosis, treatment or other clinical decisions.

Privacy and account requests

Read our privacy policy or request account and data deletion.