Privacy policy
This policy covers the Genie Demo website at doctorsdemo.rise5.co.zw and the Rise5 Genie / Genie Demo iOS and Android apps, provided by RiseFive Development PBC (Rise5).
Information we handle
- Account information: your email address, account identifier, authentication details and linked doctor profile, including contact details supplied by the connected laboratory.
- Laboratory information: patient details, visits, requested services, sample details, test results and report documents made available to your account. The demo includes sample records and reports marked as demonstration data.
- Technical information: device and browser details, IP address, app version, interaction events, performance measurements and error diagnostics.
- Support correspondence: information you provide when contacting us.
How we use information
We use information to authenticate users, display and synchronise records, make reports available, maintain account security, troubleshoot failures, understand product usage and respond to support or privacy requests. Demo records are for exploring the software and must not be used for clinical decisions.
Service providers and sharing
Supabase provides authentication, database and report storage services. Cloudflare hosts and delivers the website. The web app uses PostHog for usage analytics, performance monitoring and session recording when configured. Analytics can include account identifiers, signed-in email addresses and email addresses entered during sign-in, including unsuccessful or abandoned attempts. Session recordings are configured to mask text and input fields.
The mobile apps use Sentry for errors, diagnostic logs and performance monitoring. Diagnostic information can include account identifiers, email addresses, device information and IP addresses. These providers process information to operate their services and may process it outside your country.
Records are made available through the connected laboratory and account permissions. The demo report storage bucket is public: anyone with a report URL can access that file. Keep real patient information out of the demo and treat report links with care.
Storage on your device
The apps store session information, preferences and cached records locally to support sign-in and access to synchronised information. Mobile authentication tokens use the device's secure credential storage. The website and its providers use browser storage or cookies for sessions and analytics. Removing the app or clearing browser storage removes local information but does not by itself delete your server account.
Retention and deletion
Account information, synchronised records and diagnostics are retained while needed to operate, support and secure the service. You can request account deletion and deletion of associated personal data through our account-deletion page. We verify ownership before processing a request. Any information that must be retained for legal obligations, security or the laboratory's record-keeping responsibilities will be explained in our response. Backup copies may remain until their normal rotation expires.
Your choices
Contact us to request access to or correction of your personal information, account deletion, or information about how your data is used. If a connected laboratory supplied a record, we may need to work with that laboratory to resolve your request. You can also stop using the service and remove its local storage.
Children and changes
The demo is intended for professional evaluation, not for children to create accounts. We may update this policy as the service changes; the effective date above identifies the current version.
Contact
For privacy questions, contact RiseFive Development PBC at rise5dev@gmail.com. Please do not send passwords, sign-in links or patient reports by email.