Delete your account
You can request deletion of your Rise5 Genie / Genie Demo account and its associated personal data without signing in or reinstalling the app.
How to request deletion
- Email rise5dev@gmail.com from the address used for your Genie account.
- Use the subject “Delete my Genie account” and state that you want your account and associated personal data deleted. You may instead request deletion of specific data.
- We will verify account ownership and confirm the scope of deletion with you. If you can no longer access your account email, tell us so we can discuss verification.
What happens to your data
For a verified request, we remove your authentication account and account-specific profile or other personal data that we control, subject to any retention obligations explained to you. You will lose access to the account. Shared demonstration records are not personal account data and may remain available to other demo users.
Laboratory records managed by a connected laboratory may require that laboratory's involvement and may be subject to its record-retention obligations. Security or legally required records and backup copies may remain for their applicable retention periods. We will explain any retained categories and the reason when responding to your request.
After deletion is confirmed, remove the app and clear the website's browser storage to remove locally cached information. Uninstalling alone does not delete the server account.
Do not include passwords, PINs, sign-in links or patient reports in your request. See the privacy policy for more about information handling.